Semper Fi Enterprises, based in Canby, Ore., isn't "always faithful" when it comes to resolving complaints. Better Business Bureau has received 34 complaints on this company in the last three years; 27 remain unanswered.
Although semperfienterprises.com and usmcmedals.com tout "fast service" on medals, ribbons and awards for military personnel, some customers say that orders never arrive or are delivered later than expected. After paying, some claim that inquiries to 503-922-0093 and CustomerService@USMCMedals.com go unreturned.
Due to its complaint history, Semper Fi Enterprises earns an "F" rating with BBB serving Alaska, Oregon and Western Washington.
Be cautious when purchasing manufactured medals. Find honorable "Awards - Production and Engraving" companies on bbb.org. Also, research customer reviews on the Web.
Be careful when mailing awards, medals or valuables for remounting. If items are irreplaceable, don't let them out of sight. Consider using a local company with a physical location to visit.
Be on guard against companies targeting military personnel. BBB's Military Line helps military members, veterans and their families make smart shopping choices; free resources are available at akorww.bbb.org/military.